Questions about a booking, your account, or something not working right? We're happy to help.
How do I book an appointment?
Tap any professional's pin on the map, then "book now." Choose a service, date, and time, and your request goes straight to them.
How do I cancel or change a booking?
Open "my bookings" from the menu and message the professional directly to reschedule or cancel — payment for the appointment itself happens between you and the professional, not through the app.
What does "Plus" and "Boost" do?
These are optional upgrades for professionals: Plus is a monthly membership for ongoing priority placement on the map, and Boost is a one-time 48-hour visibility bump. Neither affects clients' ability to book for free.
How do I report or block a professional or client?
On any profile, use the "report" or "block" links below the booking button. Reported profiles are automatically reviewed, and repeated reports hide a profile while it's looked into.
I'm a professional — how do I get found on the map?
Your profile needs a verified email, at least one photo, a category, and a location set. Once all four are in place, you'll appear on the map automatically. From your dashboard, "check if I'm visible on the map" confirms your status.
Something's not working — what should I include in my email?
Let us know what you were trying to do, what happened instead, and whether you're a client or a professional. A screenshot helps a lot if you have one.